Shipping policy

 

 

Shipping Policy

Thank you for choosing Lumiere Candles! This Shipping Policy outlines our shipping procedures and expectations to ensure a smooth and satisfactory delivery experience for our customers.

Processing Time

  • Orders are typically processed and prepared for shipment within 1-3 business days after payment is received.
  • During peak seasons or sales events, processing times may be slightly longer. Any delays will be communicated to you promptly.

Shipping Methods and Carriers

  • We offer standard shipping options through reputable carriers such as UPS, FedEx, and USPS.
  • Expedited shipping options may also be available for an additional fee, depending on your location and the items in your order.

Shipping Rates and Delivery Times

  • Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery address.
  • Delivery times vary depending on your location and the shipping method chosen. Estimated delivery times will be provided at checkout for your reference.

International Shipping

  • Unfortunately, we do not offer international shipping at the moment.

Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
  • You can track the status of your order by clicking on the tracking link provided in the email.

Shipping Address Accuracy

  • It is the customer's responsibility to provide accurate and complete shipping information at the time of purchase.
  • Please double-check your shipping address to ensure timely and accurate delivery. Lumiere Candles is not responsible for orders lost or delayed due to incorrect shipping information provided by the customer.

Delivery Issues and Lost Packages

  • In the event of delivery issues or lost packages, please contact us at lumierebykasey@gmail.com. We will work with the carrier to resolve the issue and ensure that you receive your order as soon as possible.

Contact Us

  • If you have any questions or concerns about our shipping policy or need assistance with your order, please don't hesitate to contact us at lumierebykasey@gmail.com.

We hope this Shipping Policy provides clarity and reassurance regarding our shipping procedures at Lumiere Candles. Thank you for shopping with us!